Question 1

How can I book transport?

Accepted Answer

You can contact us by phone (+385 91 400 1450), email (info@horizonti-travel.hr), or fill out the form on our website. We will respond promptly with confirmation and pricing.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance to ensure availability. However, we also accept last-minute bookings subject to vehicle availability.

Question 3

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, bank transfer, and PayPal. For business clients, we also offer invoicing options.

Question 4

What if my flight is delayed?

Accepted Answer

No problem! We monitor all flights in real-time and adjust for any delays. Our driver will wait for you at no extra charge.

Question 5

How much luggage can I bring?

Accepted Answer

Our vehicles have ample space for standard luggage (1-2 suitcases per person). If you have excess luggage or special equipment, please inform us in advance so we can ensure the appropriate vehicle.

Question 6

Do you offer child seats?

Accepted Answer

Yes, we offer child seats upon request. Please specify the child's age when booking so we can ensure the appropriate seat.

Question 7

Can I cancel or change my booking?

Accepted Answer

Yes, cancellation or modification is possible up to 24 hours before the agreed time at no charge. For cancellations within 24 hours, please contact us directly.

Question 8

Do you only drive in Zagreb or outside the city as well?

Accepted Answer

We offer transport in Zagreb and the surrounding area, but also throughout Croatia and to neighboring countries (Slovenia, Austria, Hungary, Italy, Bosnia and Herzegovina). Contact us for a quote for any destination.

Question 9

Are your drivers licensed?

Accepted Answer

Yes, all our drivers hold all necessary permits and licenses for professional passenger transport. They regularly undergo additional training in safe driving and service delivery.

Question 10

Do you offer services for people with disabilities?

Accepted Answer

We strive to adapt our services to all passengers. Please contact us in advance with your specific needs so we can ensure the most suitable vehicle and assistance.

Frequently Asked Questions

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