Horizonti Travel
HR

Privacy Policy

Last updated: 1 January 2025.

1. Data Controller

HORIZONTI TRAVEL d.o.o.
Slavka Kolara 10, 10410 Velika Gorica, Croatia
VAT ID: HR96620078792
Email: [email protected]
Phone: +385 91 400 1450

2. What Data We Collect

We collect the following personal data when you use our services or contact us:

  • Full name
  • Email address
  • Phone number
  • Pickup and destination address
  • Date and time of travel
  • Number of passengers
  • Special requests and notes

3. Purpose of Data Processing

We use your personal data exclusively for:

  • Processing and confirming transport bookings
  • Communication regarding your journey
  • Sending booking confirmations and invoices
  • Responding to your enquiries

We do not use your data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

The processing of your data is based on:

  • Performance of a contract (transport booking)
  • Your consent (contact forms)
  • Legal obligations (retention of business documents)

5. Sharing Data with Third Parties

We do not sell or share your data with third parties for commercial purposes. Data may be forwarded to:

  • Email delivery service provider (FormSubmit.co) solely for sending your message
  • Competent authorities if required by law

6. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Booking data is retained for 7 years for accounting obligations.

7. Your Rights

You have the right to:

  • Access your personal data
  • Rectification of inaccurate data
  • Erasure of data ("right to be forgotten")
  • Restriction of processing
  • Data portability
  • Object to processing

To exercise your rights, contact us at: [email protected]

8. Data Security

We apply appropriate technical and organisational data protection measures. Our website uses HTTPS encryption.

9. Cookies

Our website uses only technical cookies necessary for the website to function (theme, language). We do not use analytical or marketing cookies without your consent.

10. Data Protection Contact

For all questions regarding personal data protection, contact us at: [email protected]

You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP): azop.hr

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